This policy describes how cancellations and refunds work for FairBazaar SaaS subscriptions and service engagements. Where a signed agreement or order form contains different terms, that agreement applies.
1. SaaS subscriptions
- Cancellation: You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then.
- Refunds: Subscription fees already paid are generally non-refundable for the current billing period, except where required by law or expressly agreed in writing.
- Annual plans: Unless otherwise agreed, annual plans are billed in advance and are non-refundable after the first 14 days of the term.
- Data export: Before your subscription ends you can request an export of your data as described in our Subscription Terms.
2. Custom development and services
- Milestone payments: Fees are linked to milestones defined in the statement of work. Payments for milestones that have been delivered and accepted are non-refundable.
- Cancellation by client: You may cancel an engagement with written notice. You will be invoiced for work completed and costs committed up to the cancellation date, and you will receive the work product delivered to that point.
- Advance payments: Advance payments for work not yet started will be refunded, less any non-recoverable third-party costs, where the agreement allows.
3. How to request a cancellation or refund
Contact us through the contact page with your company name and invoice or subscription details. Approved refunds are processed to the original payment method, typically within 7–14 business days.
4. Taxes
Refunds are made inclusive or exclusive of GST as applicable under Indian tax law.